Warranty Information

At Quality Door & Woodworks we strive to exceed our customers’ expectations in quality and craftsmanship. Therefore, we warrant our products to be free of defects whether in material or workmanship for a period of one year from the date of shipment. Warping of 1/8” on doors up to 25” wide x 48” high and 1/4” on doors up to 25” wide x 72” high is not considered a defect. One piece items may have a warpage tolerance of 1/8” up to 12” wide x 24” high and 1/4” for items up to 24” wide and 36” high. All one piece items exceeding these measurements will not be warranted against warping.

While all our products are sanded to our specifications, it is the customer’s responsibility to lightly buff each piece prior to finishing. This insures a consistent sanding across the entire surface of the cabinet.

It is NOT recommended to paint mitered doors. When painted, the natural movement which occurs in a mitered joint will cause the finish to crack at the joint. We will not warrant any painted miter door due to expansion and contraction at the joints.

Quality Door & Woodworks is not responsible for damages caused by improper handling, prolonged storage, assembly, finishing or installation caused by the customer. Upon receiving the damaged product, we will inspect the item and replace it free of charge if we feel we are responsible for the defect.

Quality Door & Woodworks withholds the right to choose whether to warrant certain specialty items requested by the customer.

Wood Characteristics

Listed here are our most popular species and characteristics associated with each.

Alder

The color of alder when freshly cut has a creamy, white appearance but when exposed to air will change to a reddish color. This, along with the subtle grain patterns, gives it the resemblance of cherry. There is no visible difference between the sapwood and heartwood. Many use alder as a cheaper alternative to cherry.

Ash, (white)

Selected sapwood is used with cream to light brown color. The grain has a similar appearance and pattern as oak. Cuts are arranged to form a blend of grain matching and color tones. Ash looks well with light or dark finishes.

Birch, Paper White

The wood of paper white birch is of a similar density as cherry. It has a more uniform, whiter color and stains much more consistently then yellow birch. Birch woods have a fine, uniform texture and machine well.

Cherry

Cherry may contain some sapwood . Gum pockets are a natural characteristic. Color and grain are matched to form a reasonable blend. Exposure to light causes cherry to darken to a deep reddish brown. Cherry is very rich in color when stained or finished natural and allowed to age.

Hickory

Hickory has a coarse grain pattern and contrasting colors. It has excellent strength and durability but is difficult to machine. Hickory has lots of character and is selected for a blend of sapwood and heartwood.

Eucalyptus

Eucalyptus is a unique, high quality hardwood grown on highly productive plantations in Brazil. It has the appearance of mahogany but with a more uniform grain pattern and used as an alternative to mahogany. Color variations are from a tint of orange to light brown to white.

Mahogany, African (Khaya)

Heartwood from this type of mahogany has a pinkish brown appearance, turning to a reddish brown when exposed. Sapwood is white with a tint of yellow. Grain patterns change from straight to interlocked. Since color and grain patterns vary so much, we do not color or grain match mahogany. Density can vary greatly so weight changes dramatically from one piece to another.

Mahogany, African (Sapele)

Sapele is also an African Mahogany that features a little more density than Khaya and therefore better working properties. And (arguably) it’s much nicer looking, certainly more consistent in color.

Maple Hard/Soft, select

Maple is very light in color with subtle grain patterns. Hard maple has a fine grain and does not absorb finishes as readily as some species. Soft maple resembles hard maple but is not as hard or strong. Soft maple may also have more color variation.

Maple, paint grade

Paint grade maple is a range of colors from a creamy white to brown to gray tones. Color is not selected. It is used strictly for paint applications.

Oak, Red/White

Natural red/white oak is course in texture, with lots of distinct grain patterns. Sapwood is white to light brown and heartwood is light to dark brown in white oak and reddish brown in red oak.

Pine, natural

A blend of yellowish white color tones with a limited amount of tight knots make this a unique, rustic species. Pine readily absorbs stain and works well with light or dark finishes.

Walnut, Black

Heartwood of black walnut is light brown to a dark brown, chocolate appearance with a purplish tint and dark streaks throughout. Walnut is heavy, strong and hard, and is known to lighten, rather than darken, with age.

Wood Grade Specifications

Our goal at Quality Door & Woodworks is to provide a consistent selection of wood species. Wood is a product of nature and great care is taken to show the beauty and unique variations of it’s natural character. Hardwoods are selected and graded into different categories in many different ways, many times varying from one supplier to the next. Our products are carefully hand selected to match color tones and grain patterns as closely as possible in accordance with the guidelines given below.

Select Grade

Select grade wood is our premium line. Close attention is paid to ensure that color and grain are matched for a uniform look. Any color variations may appear only on shaped surfaces. For example, in cherry, sap may appear on a limited basis on shaped surfaces only. Although certain occurrences, such as gum pockets, pin knots and mineral are a natural characteristic of wood, they are strictly controlled in size and occurrence and will not distract from the natural beauty. For the natural beauty of wood with a minimum amount of markings, this grade is a great selection.

Natural Grade

Natural grade is an economical choice with a broader range of color and grain variations. Pin knots, mineral spots, sap, and other natural markings are not as strictly controlled but must still be matched for a blended, uniform appearance. For those who appreciate the unique variety which natural markings add to the beauty of wood, this is a good choice.

Paint Grade

Paint grade is a more ‘natural’ grade of soft maple with a range of colors from a creamy white to brown to gray. Paint grade is not selected for color and grain patterns. Color may vary from light sapwood to dark heartwood. This grade is designed for use in paint applications only.

Rustic Grade

Rustic grade is a grade with all the beauty and character that nature has to offer. Special attention is given to ensure a uniform blend of knot holes, mineral streaks, and sap wood while maintaining the quality of the product. For that “country” look, this grade will definitely bring out the beauty and character of individual trees.

* We try our best to provide you with standards which meet or exceed your expectations.
If a product with stricter specifications than those given in the above outline is requested,
we will try to meet your needs, but additional charges may apply.